Frequently Asked Questions

What is home care?

Home care enables seniors to continue living at home in an environment they are comfortable with by providing a personal caregiver who is trained and certified by the State of NJ.

Do you only provide services in the home?

Aleph provides care in nursing facilities, senior centers, assisted living facilities, and rehabilitation centers as well. We also work together with these types of facilities to make sure we have continuity of care.

Are you bonded and insured?

Aleph’s caregivers are bonded and insured. In addition, we take full responsibility for our caregivers which includes worker’s compensation/on-the-job injury.

What hours are your services offered?

Aleph provides care from one hour per day to 24/7 live-in care. We offer flexible scheduling and always work around the needs of our clients. We have clients who need us long-term and some that only need us every so often. We always cater our services to the client’s needs.

What is the first step after I make the call to Aleph?

Aleph will take detailed information about the client and we will send one of our nurses out to complete a comprehensive and personalized plan of care. This includes an assessment of the physical and emotional status of the client. Our nurse will also evaluate the house and determine if any safety measures need to be put in place, such as side rails, shower chairs, railings on stairs, etc.

Do I need to sign a long-term contract?

Aleph does not have long-term contracts. We will only ask you to sign that we are given permission to care for you or your loved one. We are confident that our clients will continue using our services because of the high level of care we provide.

Is someone on-call 24 hours a day?

One of our office staff is always on-call. We do not have a third-party answering service and handle all calls internally. We believe in personalized care with a high level of customer service.

Do you take insurance?

Aleph accepts long term care insurance and private pay. We are not a Medicare provider.

What happens if my caregiver gets sick, goes on vacation, or is otherwise unavailable?

When you choose Aleph Home Care, you can be reassured that we will send a new aide/companion to fill in if your caregiver is unavailable.

How is my caregiver paid?

Aleph employs the caregiver and pays the caregiver. There is absolutely no exchange of money between the aide/companion and the client.

Do you perform criminal background checks?

Aleph will not hire a caregiver unless a criminal background check has been completed and the check is clear. Aleph also conducts driver’s license checks, which also must be clear before we hire a caregiver.

Education

When Do you need to call for home care?

Spoiled food in the fridge? Having trouble with balance? Withdrawing from friends and family? It may be time to discuss home care options with your loved one. 

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Home Safety Checklist

Use this checklist to make sure your loved one's home doesn't pose health or safety hazards.

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Do your nurses provide any additional nursing care?

We follow a Transitional Care Model, which means our nurses can be the liaison for all of the client’s medical care. Our nurses can provide weekly blood pressure checks, feeding tubes, colostomy bags, medication management, and much more. Our nurses can also schedule medical appointments and attend said appointments to assist communicating the needs of the client.